At www.xiaohenyyds.com, we are committed to delivering your carefully curated selections with efficiency and care. Our team processes orders with meticulous attention to detail, ensuring that every item—from everyday essentials to specialized gear—is packaged securely to withstand transit. Once dispatched, your order will be on its way to your doorstep, backed by our promise of quality service.

Orders are typically processed within 1-3 business days, excluding weekends and holidays. Delivery timelines vary based on your location and the shipping method selected. While most shipments arrive within the estimated window, occasional delays due to carrier logistics or unforeseen circumstances may occur. Rest assured, we prioritize transparency and will keep you informed every step of the way.

We offer the following shipping options:

Standard Shipping (10-15 Business Days): $0-$60
Free Shipping (10-15 Business Days): Orders over $60

Shipping fees are calculated at checkout based on your order total and destination. Promotional periods may include additional free shipping offers—check our homepage for updates.

We currently ship to most countries across North America, Europe, and select regions in Asia and Oceania. Due to logistical constraints, some remote areas or countries with strict import regulations may not be eligible for delivery. If your location is unavailable at checkout, please contact [email protected] for potential alternatives.

Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor its progress. For convenience, you can also log into your account on our website to view real-time updates. If you encounter any issues with tracking, our support team is ready to assist.

While rare, delays or lost packages can occur due to carrier disruptions. If your shipment exceeds the estimated delivery window or tracking shows no movement for 5+ business days, contact us at [email protected] with your order number. We’ll collaborate with the carrier to resolve the issue promptly or arrange a replacement/refund where applicable.

International orders may be subject to customs fees, taxes, or import duties imposed by your local authorities. These charges are the responsibility of the recipient and are not included in your order total. We recommend checking your country’s regulations before placing an order to avoid unexpected costs. Note that customs processing times can vary and may delay delivery.