Hey there! Ever had one of those moments where you just wanted to talk to a real person, not a robot? We get it. That’s why at xiaohenyyds Caribe Ltd., we’ve made it our mission to keep things personal. Seriously, our founder still replies to emails—yes, even the ones with typos.
Back in the early days, when we were just a tiny team working out of a cozy Havana apartment, we promised ourselves one thing: no customer should ever feel like a ticket number. Fast forward to today, and that promise still holds. Whether you’ve got a question, a suggestion, or just want to chat about your latest order, we’re all ears.
Here’s the thing—we don’t believe in hiding behind fancy automated systems. Need help? Here’s how to reach us, old-school style:
Oh, and if you’re more of a night owl, don’t worry. Our team is around Monday–Friday, 9am–6pm PST, but we often sneak in late-night replies when inspiration strikes.
Let’s be real—feedback is everything. Remember that time we accidentally sent out a batch of slightly-too-orange t-shirts? Yeah, us too. Thanks to a customer’s hilarious email (“Are these meant to glow in the dark?”), we fixed the issue and even gave them a freebie. Moral of the story? Speak up! We’re listening.
Got an idea to make our site better? Spotted a typo that’s been bugging you? Or maybe you just want to share how much you loved that last order. Whatever it is, hit us up. We read every message, and who knows—your feedback might just shape our next big update.
P.S. Live chat? We’re toying with the idea. For now, though, nothing beats a good old-fashioned email or call. Just saying.
